At SGB Czech Trafo, we believe that outstanding customer service is not just about fast responses or a high-quality product. The true difference lies in relationships. Building long-term, trustworthy, and friendly partnerships with our customers and suppliers is one of the pillars of our company culture. Our customers return not only for technical solutions, but because they know they can rely on us – both professionally and personally. We communicate in a friendly and informal way, always with a focus on personal approach, responsiveness, and a genuine willingness to solve situations efficiently and with understanding. At every stage of cooperation, we aim to be a partner who understands the context of the request and offers a solution that truly works.

Trust, Availability and Personal Approach

Long-term relationships are built on trust – and in our view, trust starts with doing what we say we will do. Every team member knows that trust takes time to build, but can be lost in a second. That's why we keep our promises, and when something goes wrong, we don’t hide – we proactively seek a fair solution. Availability is just as important – our customers never hear an automatic reply without a clear response time. There is always someone to reach out to, and customers always know who is responsible for them or who can step in. Thanks to our CRM system, we can build truly personal relationships – not only technical, but human. We know our customers’ needs and preferences, we remember the important details, and we aim to pleasantly surprise – often when they least expect it. Our goal is for customers not to ask for a transformer from SGB Czech Trafo, but from a specific person they trust and enjoy working with.

Continuous Improvement Through Feedback

We see our customers as active partners and pay close attention to what they tell us – both directly and through regular satisfaction surveys. We measure not only first impressions shortly after delivery but also long-term loyalty. This allows us to continuously improve our service and respond to what customers really need. And because we don’t want our promises to remain just words on paper, we’ve defined commitments we stick to every day. With us, there are no empty phrases – every promise has a clear form and deadline. These are commitments we fulfill daily, because we know trust is built by actions, not words.

Customer Promises

Speed

• Response to emails within 24 hours
• Quote for a standard transformer within 24 hours
• Quote for a special transformer within 48 hours
• Delivery date for complex offers communicated within 24 hours
• Standard design within 5 working days
• Special design within 10 working days

Availability

• We are always reachable by phone
• Every customer knows who is responsible for them and who can step in if needed

Personal Approach

• We aim to pleasantly surprise our customers
• We store and use customer information (thanks to CRM)
• We communicate proactively and look for innovative solutions

Reliability

• What we promise, we deliver
• Every piece of information we share is verified
• If something goes wrong, we solve it fairly and to the customer’s satisfaction

At SGB Czech Trafo, we believe that in today’s technical world, it is relationships that give cooperation its true value. Our transformers may be the heart of your projects – but it is our approach that gives them soul. If you’re looking for a partner you can rely on – technically and personally – reach out to us. We’ll be happy to show you that customer service can be not only professional, but also truly pleasant.

Contact us and experience the difference in approach.