{"id":5483,"date":"2025-05-06T07:48:27","date_gmt":"2025-05-06T05:48:27","guid":{"rendered":"https:\/\/www.sgbczechtrafo.cz\/?p=5483"},"modified":"2025-04-26T15:48:55","modified_gmt":"2025-04-26T13:48:55","slug":"vztahy-jako-zaklad-vyjimeneho-zakaznickeho-servisu","status":"publish","type":"post","link":"https:\/\/www.sgbczechtrafo.cz\/en\/vztahy-jako-zaklad-vyjimeneho-zakaznickeho-servisu\/","title":{"rendered":"Relationships as the Foundation of Exceptional Customer Service"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1310.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-video fusion-selfhosted-video\" style=\"max-width:100%;\"><div class=\"video-wrapper\"><video playsinline=\"true\" width=\"100%\" style=\"object-fit: cover;\" preload=\"auto\" controls=\"1\"><source src=\"https:\/\/www.sgbczechtrafo.cz\/wp-content\/uploads\/2025\/04\/sgb-cz_relationships_v3-1080p.mp4\" type=\"video\/mp4\">Sorry, your browser doesn&#039;t support embedded videos.<\/video><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>At SGB Czech Trafo, we believe that outstanding customer service is not just about fast responses or a high-quality product. The true difference lies in relationships. Building long-term, trustworthy, and friendly partnerships with our customers and suppliers is one of the pillars of our company culture. Our customers return not only for technical solutions, but because they know they can rely on us \u2013 both professionally and personally. We communicate in a friendly and informal way, always with a focus on personal approach, responsiveness, and a genuine willingness to solve situations efficiently and with understanding. At every stage of cooperation, we aim to be a partner who understands the context of the request and offers a solution that truly works.<\/p>\n<p><strong>Trust, Availability and Personal Approach<\/strong><\/p>\n<p class=\"translation-block\">Long-term relationships are built on trust \u2013 and in our view, trust starts with doing what we say we will do. Every team member knows that trust takes time to build, but can be lost in a second. That's why we keep our promises, and when something goes wrong, we don\u2019t hide \u2013 we proactively seek a fair solution. Availability is just as important \u2013 our customers never hear an automatic reply without a clear response time. There is always someone to reach out to, and customers always know who is responsible for them or who can step in. Thanks to our CRM system, we can build truly personal relationships \u2013 not only technical, but human. We know our customers\u2019 needs and preferences, we remember the important details, and we aim to pleasantly surprise \u2013 often when they least expect it. Our goal is for customers not to ask for a transformer from SGB Czech Trafo, but from a specific person they trust and enjoy working with.<\/p>\n<p><strong>Continuous Improvement Through Feedback<\/strong><\/p>\n<p class=\"translation-block\">We see our customers as active partners and pay close attention to what they tell us \u2013 both directly and through <a href=\"https:\/\/www.click4survey.cz\/s4\/64018\/df7d1d30\" target=\"_self\">regular satisfaction surveys<\/a>. We measure not only first impressions shortly after delivery but also long-term loyalty. This allows us to continuously improve our service and respond to what customers really need. And because we don\u2019t want our promises to remain just words on paper, we\u2019ve defined commitments we stick to every day. With us, there are no empty phrases \u2013 <strong>every promise has a clear form and deadline<\/strong>. These are commitments we fulfill daily, because we know trust is built by actions, not words.<\/p>\n<p><strong>Customer Promises<\/br><\/br>\n\nSpeed<\/strong><\/p>\n<ul>\n<li>Response to emails within 24 hours<\/li>\n<li>Quote for a standard transformer within 24 hours<\/li>\n<li>Quote for a special transformer within 48 hours<\/li>\n<li>Delivery date for complex offers communicated within 24 hours<\/li>\n<li>Standard design within 5 working days<\/li>\n<li>Special design within 10 working days<\/li>\n<\/ul>\n<p><strong>Availability<\/strong><\/p>\n<ul>\n<li>We are always reachable by phone<\/li>\n<li>Every customer knows who is responsible for them and who can step in if needed<\/li>\n<\/ul>\n<p><strong>Personal Approach<\/strong><\/p>\n<ul>\n<li>We aim to pleasantly surprise our customers<\/li>\n<li>We store and use customer information (thanks to CRM)<\/li>\n<li>We communicate proactively and look for innovative solutions<\/li>\n<\/ul>\n<p><strong>Reliability<\/strong><\/p>\n<ul>\n<li>What we promise, we deliver<\/li>\n<li>Every piece of information we share is verified<\/li>\n<li>If something goes wrong, we solve it fairly and to the customer\u2019s satisfaction<\/li>\n<\/ul>\n<p>At SGB Czech Trafo, we believe that in today\u2019s technical world, it is relationships that give cooperation its true value. Our transformers may be the heart of your projects \u2013 but it is our approach that gives them soul. If you\u2019re looking for a partner you can rely on \u2013 technically and personally \u2013 reach out to us. We\u2019ll be happy to show you that customer service can be not only professional, but also truly pleasant.<\/p>\n<p><b>Contact us and experience the difference in approach.<\/b><\/p>\n<\/div><div class=\"fusion-form fusion-form-builder fusion-form-form-wrapper fusion-form-1965\" style=\"--awb-tooltip-text-color:#ffffff;--awb-tooltip-background-color:#333333;--awb-field-margin-top:15px;--awb-field-margin-bottom:15px;--awb-form-border-radius:15px;\" data-form-id=\"1965\" data-config=\"{&quot;form_id&quot;:&quot;1965&quot;,&quot;form_post_id&quot;:&quot;1965&quot;,&quot;post_id&quot;:5483,&quot;form_type&quot;:&quot;ajax&quot;,&quot;confirmation_type&quot;:&quot;redirect&quot;,&quot;redirect_url&quot;:&quot;\\\/kontaktni-formular-podekovani\\\/&quot;,&quot;redirect_timeout&quot;:&quot;0&quot;,&quot;field_labels&quot;:{&quot;name&quot;:&quot;Jm\\u00e9no&quot;,&quot;email-address&quot;:&quot;Emailov\\u00e1 adresa&quot;,&quot;vykon_v_kva&quot;:&quot;V\\u00fdkon v kVA&quot;,&quot;impedance&quot;:&quot;Impedance v %&quot;,&quot;phone&quot;:&quot;Telefon&quot;,&quot;transformer_type&quot;:&quot;Typ transform\\u00e1toru&quot;,&quot;&quot;:&quot;N\\u00edzk\\u00e9 nap\\u011bt\\u00ed ve V&quot;,&quot;vysoke_napeti_ve_v&quot;:&quot;Vysok\\u00e9 nap\\u011bt\\u00ed ve 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action=\"https:\/\/www.sgbczechtrafo.cz\/en\/vztahy-jako-zaklad-vyjimeneho-zakaznickeho-servisu\/\" method=\"method\" class=\"fusion-form fusion-form-1965\" data-trp-original-action=\"https:\/\/www.sgbczechtrafo.cz\/en\/vztahy-jako-zaklad-vyjimeneho-zakaznickeho-servisu\/\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1965\"><div class=\"fusion-form-label-wrapper\"><label for=\"name\">Name <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"text\" autocomplete=\"off\" name=\"name\" id=\"name\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-email-field fusion-form-label-above\" style=\"\" data-form-id=\"1965\"><div class=\"fusion-form-label-wrapper\"><label for=\"email-address\">Email Address <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"email\" autocomplete=\"off\" name=\"email-address\" id=\"email-address\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><\/div><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1965\"><div class=\"fusion-form-label-wrapper\"><label for=\"vykon_v_kva\">V\u00fdkon v kVA<\/label><\/div><input type=\"text\" autocomplete=\"off\" name=\"vykon_v_kva\" id=\"vykon_v_kva\" value=\"\"  class=\"fusion-form-input\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1965\"><div class=\"fusion-form-label-wrapper\"><label for=\"impedance\">Impedance v %<\/label><\/div><input type=\"text\" autocomplete=\"off\" name=\"impedance\" id=\"impedance\" value=\"\"  class=\"fusion-form-input\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-phone-number-field fusion-form-label-above\" style=\"\" data-form-id=\"1965\"><div class=\"fusion-form-label-wrapper\"><label for=\"phone\">Phone number <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"tel\" autocomplete=\"off\" name=\"phone\" id=\"phone\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><\/div><div class=\"fusion-form-field fusion-form-select-field fusion-form-label-above\" style=\"\" data-form-id=\"1965\"><label for=\"transformer_type\">Transformer type <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><div class=\"fusion-select-wrapper\"><select autocomplete=\"off\" tabindex=\"\" id=\"transformer_type\" name=\"transformer_type\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"><option value=\"such\u00fd\"  selected>dry<\/option><option value=\"olejov\u00fd\" >oil<\/option><option value=\"v\u00fdkonnov\u00fd\" >power<\/option><option value=\"speci\u00e1ln\u00ed\" >special<\/option><\/select><div class=\"select-arrow\"><svg width=\"12\" height=\"8\" viewbox=\"0 0 12 8\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <path d=\"M1.5 1.75L6 6.25L10.5 1.75\" stroke=\"#6D6D6D\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/> <\/svg><\/div><\/div><\/div><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1965\"><div class=\"fusion-form-label-wrapper\"><label for=\"\">N\u00edzk\u00e9 nap\u011bt\u00ed ve V<\/label><\/div><input type=\"text\" autocomplete=\"off\" name=\"\" id=\"\" value=\"\"  class=\"fusion-form-input\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1965\"><div class=\"fusion-form-label-wrapper\"><label for=\"vysoke_napeti_ve_v\">Vysok\u00e9 nap\u011bt\u00ed ve V<\/label><\/div><input type=\"text\" autocomplete=\"off\" name=\"vysoke_napeti_ve_v\" id=\"vysoke_napeti_ve_v\" value=\"\"  class=\"fusion-form-input\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-textarea-field fusion-form-label-above\" style=\"\" data-form-id=\"1965\"><label for=\"poznamka\">Note<\/label><textarea cols=\"40\" autocomplete=\"off\"  minlength=\"0\"  rows=\"4\" tabindex=\"\" id=\"poznamka\" name=\"poznamka\" class=\"fusion-form-input\" data-holds-private-data=\"false\"><\/textarea><\/div><div class=\"fusion-form-field fusion-form-submit-field fusion-form-label-above\" style=\"\" data-form-id=\"1965\"><div style=\"text-align:right;\"><button type=\"submit\" class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-span-yes  button-default form-form-submit\" style=\"--button-border-radius-top-left:15px;--button-border-radius-top-right:15px;--button-border-radius-bottom-right:15px;--button-border-radius-bottom-left:15px;\" data-form-number=\"1965\" tabindex=\"\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Submit<\/span><\/button><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"form-submission-notices data-notice_1\" id=\"fusion-notices-1\" data-instance=\"1\"><div class=\"fusion-alert alert success alert-success fusion-alert-center fusion-form-response fusion-form-response-success awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" style=\"--awb-margin-top:20px;\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-check-circle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">D\u011bkujeme. Va\u0161e zpr\u00e1va byla odesl\u00e1na.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><div class=\"fusion-alert alert error alert-danger fusion-alert-center fusion-form-response fusion-form-response-error awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" style=\"--awb-margin-top:20px;\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-exclamation-triangle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">Nastal probl\u00e9m p\u0159i odesl\u00e1n\u00ed zpr\u00e1vy. Zkuste to pros\u00edm pozd\u011bji.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><\/div><\/div><\/div><\/div><\/div><input type=\"hidden\" name=\"fusion_privacy_expiration_interval\" value=\"48\"><input type=\"hidden\" name=\"privacy_expiration_action\" value=\"anonymize\"><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":5437,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[70],"tags":[],"class_list":["post-5483","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novinky"],"_links":{"self":[{"href":"https:\/\/www.sgbczechtrafo.cz\/en\/wp-json\/wp\/v2\/posts\/5483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sgbczechtrafo.cz\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sgbczechtrafo.cz\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sgbczechtrafo.cz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sgbczechtrafo.cz\/en\/wp-json\/wp\/v2\/comments?post=5483"}],"version-history":[{"count":2,"href":"https:\/\/www.sgbczechtrafo.cz\/en\/wp-json\/wp\/v2\/posts\/5483\/revisions"}],"predecessor-version":[{"id":5485,"href":"https:\/\/www.sgbczechtrafo.cz\/en\/wp-json\/wp\/v2\/posts\/5483\/revisions\/5485"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sgbczechtrafo.cz\/en\/wp-json\/wp\/v2\/media\/5437"}],"wp:attachment":[{"href":"https:\/\/www.sgbczechtrafo.cz\/en\/wp-json\/wp\/v2\/media?parent=5483"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sgbczechtrafo.cz\/en\/wp-json\/wp\/v2\/categories?post=5483"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sgbczechtrafo.cz\/en\/wp-json\/wp\/v2\/tags?post=5483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}